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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q23-Q28):
NEW QUESTION # 23
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)
- A. Sales Script Template
- B. Collection Script Template
- C. Blank Script
- D. Default Callback Script
- E. Default Inbound Script
- F. Default Outbound Script
NEW QUESTION # 24
Which of the following items need to be configured for an outbound campaign? (Choose three.)
- A. Campaigns
- B. Evaluation Forms
- C. Agents
- D. Dialing Modes
- E. Contact Lists
NEW QUESTION # 25
What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)
- A. With multiple active calls, click and drag an unselected call onto the previously selected call details.
- B. Have all attendees call you. When all calls are active, click the Start Conference button.
- C. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
- D. Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.
NEW QUESTION # 26
Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.
Which of the following attributes is used to determine the best available agent? (Choose three.)
- A. Additional attribute ratings
- B. ACD skills
- C. Staffing requirements
- D. Language skills
- E. Time since last ACD interaction
NEW QUESTION # 27
Which of the following Edge features provides client and server-side call matching?
- A. SIP gateway
- B. Media server
- C. Call broker
- D. SIP proxy
NEW QUESTION # 28
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