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2Pass4sure Genesys GCP-GCX PDF Questions and Practice Test Software

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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q23-Q28):

NEW QUESTION # 23
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

  • A. Sales Script Template
  • B. Collection Script Template
  • C. Blank Script
  • D. Default Callback Script
  • E. Default Inbound Script
  • F. Default Outbound Script

Answer: A,B,C,E

NEW QUESTION # 24
Which of the following items need to be configured for an outbound campaign? (Choose three.)

  • A. Campaigns
  • B. Evaluation Forms
  • C. Agents
  • D. Dialing Modes
  • E. Contact Lists

Answer: A,C,E

NEW QUESTION # 25
What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

  • A. With multiple active calls, click and drag an unselected call onto the previously selected call details.
  • B. Have all attendees call you. When all calls are active, click the Start Conference button.
  • C. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
  • D. Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.

Answer: A,B

NEW QUESTION # 26
Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.
Which of the following attributes is used to determine the best available agent? (Choose three.)

  • A. Additional attribute ratings
  • B. ACD skills
  • C. Staffing requirements
  • D. Language skills
  • E. Time since last ACD interaction

Answer: B,C,D

NEW QUESTION # 27
Which of the following Edge features provides client and server-side call matching?

  • A. SIP gateway
  • B. Media server
  • C. Call broker
  • D. SIP proxy

Answer: C

NEW QUESTION # 28
……

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