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ITIL, or Information Technology Infrastructure Library, is a framework designed to provide guidance for IT service management. It is widely recognized as the industry standard for IT service management, with over 2 million IT professionals certified in ITIL worldwide. The ITIL 4 Foundation Exam is the entry-level certification in ITIL 4, the latest version of the ITIL framework.
ITIL 4 Foundation certification exam is designed for professionals who are involved in IT service management activities such as IT managers, service desk managers, IT project managers, and IT consultants. ITIL 4 Foundation Exam certification is also suitable for professionals who are responsible for delivering and supporting IT services such as service desk agents, IT support staff, and IT specialists. ITIL 4 Foundation Exam certification is not limited to IT professionals and is also beneficial for business professionals who work closely with IT teams.
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ITIL 4 Foundation certification exam is an online exam that can be taken from anywhere in the world. It is administered by PeopleCert, an independent examination body that works with AXELOS, the owners of the ITIL framework. ITIL-4-Foundation exam can be taken in multiple languages, including English, French, German, Spanish, and Japanese.
ITIL 4 Foundation Exam Sample Questions (Q399-Q404):
NEW QUESTION # 399
What is the purpose of the ‘problem management’ practice?
- A. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
- B. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
- C. To protect the information needed by the organization to conduct its business
- D. To align the organization’s practices and services with changing business needs through the ongoing identification and improvement of services
NEW QUESTION # 400
Which is an input to the service value system?
- A. Recommendations to help an organization in all aspects of its work
- B. A need from consumers for new or changes services
- C. The system of directing and controlling an organization
- D. A model to help meet stakeholders expectations
A set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization
NEW QUESTION # 401
Which is a key element of :he ‘think and work holistically’ guiding principle?
- A. Assessing which procedures can be re-used when improving a service
- B. Eliminating metrics which do not contribute to achieving an objective
- C. Using technology for standard tasks to give people time for complex activities
- D. Understanding the methods applicable to complex systems
NEW QUESTION # 402
Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.
- A. utility
- B. information
- C. costs
- D. warranty
NEW QUESTION # 403
Which service request management decisions require that policies are established’?
- A. Deciding when workarounds should be used
- B. Deciding how to handle service requests where the steps are unknown
- C. Deciding which service requests require approval
- D. Deciding how degradations of service are resolved
NEW QUESTION # 404
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