If your business is struggling to keep up with last-mile delivery demands, then you need to get a delivery management software in place. These systems can automate order processing, optimize routes for drivers, save fuel costs, manage your drivers efficiently and much more.
It also allows you to send live tracking links to customers so they can track their deliveries as they happen and give them a sense of security that the product is safe and secure. Besides, it can reduce delivery delays and ensure customers receive their orders on time.
Real-Time Tracking
Tracking your deliveries in real time is vital for keeping your clients happy, preventing re-delivery costs and maximizing business growth. It also allows your clients and business partners on both ends of the supply chain to get updated sooner when unforeseen events such as weather or transit bottlenecks cause delays.
In addition, tracking in real time is a great way to reduce the risk of package theft. Using this feature, companies can identify packages that are more likely to be stolen along certain routes and work with their security teams to keep them safe.
Another benefit of delivery tracking is the ability to monitor driver performance. Having real-time visibility into your drivers’ whereabouts helps you assign them to deliveries more efficiently, increase driver productivity and reduce fuel and labor costs. This also makes it easier to give your employees feedback on their performance.
Real-Time Alerts
Real-time alerts help you to stay on top of the latest happenings in your business. They will keep you informed of any online activity related to your brand and allow you to respond quickly to customer concerns.
In addition, they will enable you to streamline your workflow and keep your employees motivated. This will lead to higher employee satisfaction and retention rates, as well as a more satisfied customer base.
For example, if you have set up Google Analytics goals to track product sales and signups, you can create an alert that will be triggered when users reach a successful page on your site. The notification will be sent to you in real-time, allowing you to act on it right away and celebrate the success.
You can also configure alerts based on security breaches or corporate data management policies. These will send you notifications if certain events occur, such as a high number of 5xx status codes or a slow response time on a particular platform.
Automated Routing
If you run a delivery business, you need to plan your routes wisely. This will help you save on fuel costs and increase your fleet’s capacity.
Automated routing software helps you plan and optimize your route in a quick and easy manner. It also allows you to add or remove stops from your existing routes.
Another advantage of automated routing is that it helps you minimize customer queries by providing real-time updates on where your deliveries are. This will significantly reduce the time your warehouse and depot staff spend on customer queries.
This feature is essential for a delivery business because it allows you to create an effective communication system between your drivers and customers. It will ensure that you send accurate information and avoid any communication errors that could affect your reputation.
Customization
Businesses can easily adjust to shifting consumer expectations by leveraging the customization features of delivery management software. This can include adjusting the functionality of the software to accommodate new business needs, such as modifying notifications or branding the solution to keep your brand consistent in your delivery experience.
Another key benefit of using Delivery Management Software is the ability to optimize deliveries and reduce costs. For example, many solutions integrate with route optimization technology to streamline routes by minimizing driver walking distances and fuel costs.
Before selecting a delivery management solution, businesses should analyze their current delivery procedure to pinpoint areas that need improvement. This will help them determine what features are essential for their needs and create goals for the solution. It will also help them understand the data the software collects, which can be used to enhance the delivery process. This can lead to a more efficient and cost-effective operation, which will likely delight customers and increase repeat purchases.
