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Cisco is a globally recognized technology company that offers top-of-the-line networking and communication solutions. If you are seeking a career in the technical field and specifically in contact center enterprise administration, then the Cisco 500-442 (Administering Cisco Contact Center Enterprise) certification exam is ideal for you.
To pass the Cisco 500-442 exam, candidates need to have a strong foundation in IT networking and telecommunications, as well as experience in administering contact center solutions. They should also have a good understanding of the Cisco Unified Communications Manager (CUCM) and other related technologies, such as Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP).
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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q15-Q20):
NEW QUESTION # 15
Which communication protocol is being used between PG/Router and Live Data to generate report information?
- A. HTTP
- B. UDP
- C. TCP
- D. TIP
Answer: C
NEW QUESTION # 16
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- A. the file format is wav
- B. the file format is mp3
- C. G711 mu-law or a-law
- D. G729
- E. the max file size is 40 MB
Answer: B,E
NEW QUESTION # 17
Which two types of scripts can be created with the Script Editor? (Choose two.)
- A. Tenant Scripts
- B. Call Flow and Call Control Scripts
- C. Administrative Scripts
- D. Call Studio Scripts
- E. Routing Scripts
Answer: C,D
NEW QUESTION # 18
How can the Extension Mobility feature be described?
- A. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- B. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
- C. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- D. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
Answer: B
Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_0
NEW QUESTION # 19
Which two steps are required to configure RONAfor CCE? (Choose two.)
- A. Survivability
- B. Auto-answer
- C. Skill target configuration
- D. Scripting logic
- E. CCE Web Admin
Answer: C,E
NEW QUESTION # 20
……
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