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Salesforce Certified OmniStudio Consultant Sample Questions (Q72-Q77):
NEW QUESTION # 72
A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.
Using an Integration Procedure, which two actions are necessary to design this solution?
Choose 2 answers
- A. Response
- B. DataRaptor Post
- C. HTTP
- D. DataRaptor Extract
Answer: B,D
NEW QUESTION # 73
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* “At a glance” dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Display a 360° view of the customer
- B. Display different actions based on context
- C. Allow customers to enter bill payment information
- D. Guide users through complex processes
Answer: A,B
NEW QUESTION # 74
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend?
Choose 2 answers
- A. Edit Block
- B. Response Action
- C. Remote Action
- D. Datatable
Answer: A,B
NEW QUESTION # 75
A business has a requirement to display cases in a console for service agents. Cases can have a variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?
- A. State
- B. Styling
- C. Conditional View
- D. Flyouts
Answer: C
NEW QUESTION # 76
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
* Allow the user to select one or more energy products from a list
* Get current energy usage data from an external system via an API
* Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. HTTP Action
- B. Post to Object Action
- C. DataRaptor Post Action
- D. Radio Input
- E. Multi-select Input
Answer: A,C,E
NEW QUESTION # 77
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