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Test ADX261 Study Guide | ADX261 Updated CBT

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The Salesforce ADX261 certification exam has grown in popularity in today’s modern Salesforce era. Success in the ADX261 exam gives aspirants the chance to upskill and remain competitive in the challanging job market. Those who successfully crack the Administer and Maintain Service Cloud (ADX261) test prove to their employers that they are skilled enough to get well-paying jobs and promotions. TestPDF is aware that preparing with invalid Salesforce ADX261 Exam Questions wastes money and time.

In addition, this certification exam requires an understanding of the Service Cloud console and how it can be customized to meet the needs of an organization. Professionals taking the ADX261 exam must also have experience working with customers, as they will be asked questions related to case management and communication channels such as email, chat, and social media.

Salesforce ADX261 exam is intended for administrators who are responsible for administering and maintaining Service Cloud within their Salesforce org. ADX261 exam is designed to test the candidate’s knowledge and skills in configuring and managing Service Cloud features, such as case management, knowledge management, and the Service Console. ADX261 exam also evaluates the candidate’s understanding of Salesforce’s best practices for managing customer service operations.

>> Test ADX261 Study Guide <<

Salesforce ADX261 Updated CBT – ADX261 Real Dump

Our ADX261 practice materials are suitable for exam candidates of different degrees, which are compatible whichever level of knowledge you are in this area. These ADX261 training materials win honor for our company, and we treat it as our utmost privilege to help you achieve your goal. As far as we know, our ADX261 Exam Prep have inspired millions of exam candidates to pursuit their dreams and motivated them to learn more high-efficiently. Our ADX261 practice materials will not let your down.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q180-Q185):

NEW QUESTION # 180
Agents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. Support Managers are noticing that many Agents are forgetting to perform this step.
What should a consultant recommend to address this problem?

  • A. Activate a Validation Rule
  • B. Configure Process Builder
  • C. Create a Case Macro
  • D. Define Case Escalation Rules

Answer: C

NEW QUESTION # 181
Universal Containers is changing their case management system to salesforce. All active accounts, contacts, open cases and closed cases for the past five years must be migrated to salesforce for go-live.
Which approach should the consultant use for date migration?

  • A. Prepare, plan, Test, execute, validate.
  • B. Plan, prepare, validate, execute, test
  • C. Plan, prepare, test, execute, validate.
  • D. Prepare, plan, validate, execute, test

Answer: C

NEW QUESTION # 182
Universal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asi
a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?

  • A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and standardization.
  • B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
  • C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
  • D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.

Answer: B

NEW QUESTION # 183
UCs is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support team for each product that it supports. Contact center agents should only be able to view articles for the product they support.
What solution should a consultant recommend to meet this requirement?

  • A. Assign team-based roles to the associated product data category value
  • B. Assign team-based roles to the associated product article types
  • C. Assign team-based profiles to the associated product article types
  • D. Assign team-based profiles to the associated product data category value

Answer: A

NEW QUESTION # 184
Sen. tee Agents report that there ere so many buttons ana components on the Case layout that I is difficult for them to remember which features should be used.
Mow can a consultant address this concern’

  • A. Improve Validation Ru!e messages.
  • B. Implement record types and pege layouts.
  • C. Use Einstein Next Best Action.
  • D. Configure Path for Cases.

Answer: B

NEW QUESTION # 185
……

In a new era of talent gradually saturated win their own advantages, how to reflect your ability? Perhaps the most intuitive way is to get the test ADX261 certification to obtain the corresponding qualifications. However, the ADX261 qualification examination is not so simple and requires a lot of effort to review. How to get the test certification effectively, I will introduce you to a product¬— the ADX261 Learning Materials that tells you that passing the ADX261 exam in a short time is not a fantasy. We have helped tens of thousands of candidates pass their ADX261 exam with 99% pass rate.

ADX261 Updated CBT: https://www.testpdf.com/ADX261-exam-braindumps.html

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