With customer expectations rising rapidly, you must have an efficient delivery system that delivers orders quickly and accurately. This is possible with the right Best Delivery Management Software.
A top delivery management system provides end-to-end visibility into the entire delivery process. It allows you to easily track and manage your orders, while providing a great experience for customers.
1. Automated Routing
Whether you need to plan routes for delivery or service, automated routing software can take the headache out of this process. It can create feasible route plans in minutes that incorporate work hours, equipment restrictions, truck capacities, service windows and more to maximize load capacity and minimize transportation costs.
It can also generate dynamic routes when customers reschedule their deliveries. This helps to ensure first-attempt deliveries and reduces the number of returned orders.
For customer service teams, automated ticket routing is a game-changer. It saves agents’ time, allowing them to focus on more urgent matters and provide better service.
2. Tracking
Delivery tracking is one of the most important features that a delivery management system should offer. It allows you to track your shipment from start to finish and share that data with customers.
In addition to this, it helps you avoid any unnecessary delays or last-minute changes. It also reduces the risk of delivering a wrong item to a customer.
It’s important for you to choose a software that has features such as proof of delivery, route optimization and GPS tracking. These are key to boosting your business’s productivity and efficiency.
3. Real-Time Notifications
If you’re a business that ships physical goods, you understand the importance of sending notifications to customers as soon as a shipment is received. That way, you can prevent inefficiencies such as missed delivery windows and extra warehousing costs.
Notifications also allow you to proactively alert clients when items are ready to be picked up or dropped off. This can be especially important for time-limited offers, such as special deals at online shops or sportsbooks.
Notifications can be sent through an application or a web server. But the choice depends on your requirements and environments you need to support.
4. Reporting
Reporting is a hugely important part of any business. It helps managers track and measure key metrics in order to make informed decisions about how to best allocate resources and budgets.
It also enables businesses to stay competitive by providing a glimpse into the future with predictive and prescriptive analytics.
The most efficient way to do this is with a bespoke reporting software system that integrates with your existing ERP and document management systems. This will allow you to assemble reports on the fly and deliver them via email, SMS or web portals. Likewise, you will have access to real-time alerts that can inform you of any critical changes in your workflow. For example, a new customer might be due for delivery or an issue with your supply chain might require immediate action.
5. Analytics
Delivery Management Software is a great way to track order progress and deliver the goods on time. It can also help you make decisions about product development and customer experience.
Businesses need to have access to accurate information about their products and customers in order to meet their business goals. Analytics provide that information in a streamlined format.
The first step of analytics is Descriptive, which identifies trends or patterns in data. Ultimately, it helps organizations understand why something happened or how to change it.
Another step of analytics is Diagnostic, which identifies the root cause of the problem and suggests how to fix it. This requires a lot of work but can help an organization improve its overall performance and avoid repeating mistakes.
