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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q107-Q112):

NEW QUESTION # 107
Select all the question types available while creating an Evaluation Form. (Choose three.)

  • A. Multiple Response
  • B. Multiple Choice
  • C. Range
  • D. Yes/No
  • E. Fill in the blank

Answer: A,B,D

NEW QUESTION # 108
Currently, you manage all agents’ schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

  • A. Genesys Cloud CX API
  • B. Genesys Cloud CX Architect
  • C. Genesys Cloud CX Reporting and Analytics
  • D. Genesys Cloud CX Workforce Management

Answer: D

NEW QUESTION # 109
What is the distinguishing feature between queues and groups?

  • A. Both queues and groups have the same ACD capabilities.
  • B. Unlike groups, queues allow for more complex scenarios like skill-based routing.
  • C. Queues can be used in Architect flows, while groups cannot.
  • D. Queues can have agents as members, while groups cannot.

Answer: B

NEW QUESTION # 110
You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?

  • A. Number the document such that it appears on the top of the list.
  • B. Add meaningful tags to the document.
  • C. Ensure that the document name is easy to search for.
  • D. Add a priority of “High” to the document.

Answer: C

NEW QUESTION # 111
Which report displays the length of each session for one or more agents over a specified period of time?

  • A. Agent Activity Summary Report
  • B. Agent Metrics Report
  • C. Agent Quality Details Report
  • D. Agent Login-Logout Details Report

Answer: D

NEW QUESTION # 112
……

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